Shipping FAQ

26 Jun, 2014  

Mt Baker Vapor Shipping FAQ

At Mt Baker Vapor we offer a variety of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed. A large majority of the time, your order will be processed in 24 hours. In some situations though, it may take up to 3 days to process and ship your order. Our packages are packaged discretely for your security.

Shipping Methods

At MtBakerVapor we have a couple of different shipping methods to choose from. It is important to know that the shipping method you choose will not speed up the processing time of your order. Orders are processed on a first come, first serve basis. We try our hardest to get all our packages out quickly.

USPS

USPS is one of the most affordable methods to ship packages to our customers. USPS delivers packages six days a week (Monday – Saturday) and work very hard to get the mail out. The only downfall to USPS is the lack of tracking updates and most of the time you will have your package before tracking has been updated.

USPS First Class Mail

First Class mail is the standard of our shipping. We can only fit 13 ounces worth of product in a first class mail package. This is most common shipping method chosen by our customers. It will normally get to its destination in 3 – 7 business days.

USPS Priority Mail

USPS Priority Mail is slightly faster then first class mail. We calculate the rate based on the size of the order and the kind of priority mail package that will need to be used. These packages typically arrive to our customers in 2 – 3 business days.

USPS Express Mail

USPS Express Mail is slightly faster then USPS Priority Mail. We calculate the rate based on the size of the order and the kind of express mail package that will need to be used. Express mail must be to the post office by 3pm to get processed for 1 – 2 day shipping. Remember paying for express mail does not give you a quicker processing time it just means that once your order has shipped it will arrive at its destination at the fastest possible speed. Express mail can not be used to ship to APOs or FPOs.

UPS Ground

We also ship via UPS Ground. UPS ground will take a different amount of time depending on where you live. Please take a look at the UPS ground map to determine how long it will take to get your package. This will give you a general understanding of how long it will take your package via UPS ground service. The rates are much better on larger orders and you get much better tracking then with USPS.

Free Shipping

We offer a free shipping method at Mt Baker Vapor for all domestic orders over $50. Sometimes, there are also coupon codes for free shipping. When a customer chooses free shipping we ship via the least expensive method possible. Our system will pick the best method for us to use so your package may ship via USPS or UPS depending on cost. Free shipping will never work on international orders.

Local Pickup

Local pickup is available from 8am-9pm PST, 1 to 2 full business days after the order has been placed, when this method is specified at checkout. Please note that orders placed before 3:30PM PST won’t be available for pickup until the following day due to processing and production time.  Orders placed after 3:30PM PST will require the following day for processing time, and hence, will not be available for pickup until two days after the the order was placed. For example, if an order is placed on Monday at 4:00pm it will be available for pickup on Wednesday (not Tuesday), as that is one full processing day later.
Orders can be picked up at:

7159 Guide Meridian Rd
Lynden WA 98224

International Shipping

At MtBakerVapor we ship packages world wide. Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risk. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS or FedEx. If you order any e-juice, your customs form will be labeled as e-juice. We will not stretch the truth or under declare values on any packages. We offer a variety of international shipping methods. Note: Customers are responsible for all customs and duty fees when importing products into their country.

First Class International Mail

International postage is based on the weight of your package. First Class International Mail is assigned a tracking number. Unfortunately, once the package leaves the USA (typically in Las Angeles, California or New York) we will not have any other tracking information on this package. First Class International Mail can take up to 20 business days to reach its destination. Please also understand that customs can delay this process.

Express International Mail

International postage is based on the weight. Express International Mail is assigned a tracking number and can be tracked until it is delivered to the customer. Your package will arrive to you in 3 – 10 business days, but because of potential customs delays, this process may take up to 20 business days.

FedEx Priority Mail International

This is a flat rate shipping method offered by FedEx. The package can be tracked all the way to its destination. Generally, with FedEx Priority Mail International, packages will arrive to their destination within 4 – 7 business days, although any international shipment can take up to 20 business days, due to the fact that getting through customs can take an unknown amount of time, no matter what shipping method you choose.

33 thoughts on “Shipping FAQ

  1. Greg

    Just a heads up, my order #635616 was rejected by Canadian customs and will be sent back to you. Is this something that you will just dispose of once returned or will a re-shipment be attempted? Please let me know if you need another payment to re-ship it, otherwise I will attempt a new order in the future.

    Thank you,
    Greg

    Reply
  2. Raj Rathor

    Hello,

    I ordered for an intn’ shipping to Australia …. Today when checked my order is stuck with customs in Canada..??? Whats going on there….? I didnot asked this to be shipped to Canada….

    Will you re-ship this to Australia as its a clear mistake on your part

    Reply
  3. Jeff

    I orderd a shipment to Canada, which has been seized at the border, with no disclaimer at time of shipment that it was illegal. Now i am out $100 and all the people at MBV have to say is, we are not customs agents, when we recieve it back, 30 days from now we will ship it again, free of charge..
    ya great thanks… idiots

    Reply
    1. Tyler

      As stated on our website, you assume the risks of importing products. The border seizing a product is beyond our control.

      Reply
  4. Bill

    Just made my first MBV order and it was at my doorstep in 3 days. Fastest delivery I’ve seen anywhere and everything was in excellent condition.

    Reply
  5. Laurie Brubaker

    7 days and still waiting, chat says I have to contact usps to find my order. First time ordering and this happens.

    Reply
    1. Tyler

      Sorry to hear that Laurie, but once we give the package to the mailing service there isn’t much we can do. Have you filed a claim with USPS?

      Reply
  6. Paul Wills

    Ordered yesterday morning at 8:42am, paid for overnight shipping as my wife and I were going on trip and when I checked today it still was not on road, asked rep if she could work with me on partial shipping refund, nope, poor customer support.

    Reply
    1. Michael Sullivan

      I apologize that you had a bad experience. Unfortunately choosing overnight shipping does not guarantee next day delivery due to the processing time of the order. Generally orders are processed within 24 hours, and they rarely ship same day. If you are still unhappy with the service you received please send an email to support@mtbakervapor.com, ask that the ticket be assigned to me, and we can discuss it further.

      Reply
  7. Jordan

    Will the UK Border seize the item? I don’t mind buying from you but I’ll order from inside the UK if they will.

    Reply
  8. Destinee

    I’m from Mississippi and I ordered my ejuice about eight days ago. Do you think that my package got lost or is it normal for it to usually take this long ? Not a complaint. Just wondering lol

    Reply
    1. Mikaela Burkhart

      It should be there by now, I would definitely contact our customer service either on the main webpage int he comment boxes that pop up or you can call in to 1.877.565.8273. They are going to ask for you to get a USPS case number, you can call 1800 ASK USPS and make sure you ask for a case. Then after that I would call into Mt Baker Vapor with that case, and I am sure they will take very good care or you! Thank you for your patience through this ordeal and for remaining a loyal customer!

      Reply
  9. abdullah

    I am living in saudia arabia and am not sure if I can get them here…has any one ordered from saudia arabia and received because here we dont have a store or any place else from we can buy this juice

    Reply
    1. Pam

      The majority of the packages that we send to Canada get through. Occasionally some get send back by Health Canada, but if this ever happens we always work with the customer to find a solution.

      Reply
  10. Devin

    I would thoroughly love for you to allow me to ship trough fedex for I seem to have nothing but problems of my order being delivered through USPS because their postmen and postmasters have awful customer service

    Reply
  11. Bets

    Hey guys I’d like to know how much does the FedEx priority Mail international shipping costs to Mexico to zip code 62157. Thanks so much for your help

    Reply
    1. Mikaela Burkhart

      Shipping estimates will vary, based on what you order, where you’re shipping to, and what shipping method you select. You will be able to see shipping quotes after you create a shopping cart, before finalizing your order. It’s not something we are able to estimate for you over email, I’m sorry.

      Reply
  12. gina

    Well i ordered 2 e-juices and a 5 piece cartomizers and then a few minutes later i went on and took off the cartomizers for some stupid reason and i want to put them back on and start the order again but i havent got the money back in my account to do it

    Reply
    1. Mikaela Burkhart

      Have you spoke with our Customer Service team? They would be able to help you with that to ensure the money is available to use for another order. There is an online chat system or if you want to contact them immediately then you can call them between 7am and 11pm PST at 1(877)565-8273. Good Luck!

      Reply

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