Welcome back, Vape Fans! I’m Summit, the company dog, here to answer all your questions. Recently we announced our new Mt. Baker Vapor Loyalty Program, and it has had an outstanding response so far. You all have done a great job earning points and we’re glad to have a way to give back to all of the MBV fans out there.
However, there have been a lot of questions concerning how points are earned, and what they can be used for. Most of this is covered in our original blog post on the topic, but I thought I’d devote some time to answering some of the more commonly asked questions in this edition of Dear Summit:
Why didn’t I get points for placing an order, referring a friend, commenting on the blog, etc.?
Unfortunately, our system will not be able to apply points to your account if you have any sort of adblocker software installed. Disabling the adblocker will allow points to be applied without issue. If you would like to continue using an adblocker, please make sure to manually unblock the domains mtbakervapor.com and socialannex.com in the adblocker’s settings.
I have [less than 250] loyalty points, why can’t i use them towards the order I’m placing?
You will not be able to redeem loyalty points until you have reached 250, at which point you can redeem them for $5 in Mt. Baker Vapor store credit towards your next purchase. You can see a full list of loyalty rewards on this page.
I told my friend about Mt. Baker Vapor, and they made an order, shouldn’t I have points for a referral?
In order to receive points for referring a friend, you will need to fill out the “Help Spread the Word” form found on our Loyalty Program page. To find this form, click the envelope icon shown on that page. It is the icon circled in the picture below:
After clicking the envelope you should see the pop-up window pictured above. From here, enter your First Name, Last Name, and your email address. Then fill your friend or friends’ email address(es) in the Send To box. If your friends follow the link in the email they receive and make a purchase from our website, you will receive 150 loyalty points!
I received the below text in an email, are cool points loyalty points?
Unfortunately, cool points are not loyalty points. You will earn 1 loyalty point for every $1 you spend at MtBakerVapor.com, but these have nothing to do with this email you might receive. It is simply some text that was written before we had this program in existence. We are working to reword this email so that there will be no confusion in the future. Not to fear though, you’ll always be cool in our book.