Dear Summit Vaping Q&A 7th Edition
It is my pleasure once again to answer this weeks most common questions for you, our vaping community. This week the majority of our questions were related to our website and ordering. If you have a question, be sure to leave it in the comments so we can include it in future editions of Dear Summit. Thank you for your questions this week, let’s get to those answers….
Where do I find the Tank Cracker List? Is there a warning on the E-Juice page to let me know if that e-juice is a tank cracker?
You can view a list of E-Juice That May Break a Plastic Tank amongst our many wonderful blogs.
Also, be sure to check the product description when looking at e-juice options on our site if you are using a plastic tank. There is a warning located at the end of the product description, the first two words in the warning are also a link to the tank cracker list:
What does the Shade Rating Mean?
As you may have seen, there is a shade rating diagram in the product description of our e-juice. Different shades of e-juice can affect the lifespan of your atomizer or coil. For more information about what the shade rating is, and how it can affect you, please read our description on our Baker Vapor E-Juice Shade Ratings blog.
How do I know when the product I want to order is back in stock?
We work hard to ensure that we keep all your vaping supplies readily available, unfortunately there are times when an unforeseen demand means we run out of stock of a particular product. When this happens we work as quickly as possible to get those products up and available for you. The quickest way to be notified when the item you are looking for is back in stock is by entering your email address on the product page. Once the item has been restocked, you will receive an email notification letting you know it’s now available for purchase.
What do I do if I make a mistake on my order and need it changed?
This is a process that is dependent upon several factors. We are unable to make changes to an order if that change will affect the overall price of the order. For instance, if you accidentally chose the wrong pg/vg blend, it may be possible to make that change for you, however we cannot add or remove any products to an existing order. Also, if the order has been shipped, we are no longer able to make changes. With the amazing speed at which our production department works, it’s important to identify any errors right away. If you have an error on your order that does not affect the overall cost of the order and the order has not yet shipped, it may be possible for our customer service team to make those changes for you. As soon as you notice an error, contact our customer service via live chat, phone or email to request assistance making the correction. While we cannot promise to be able to make any changes to an existing order, we will do everything we can to help you. The absolute best solution would be to always double and triple check for accuracy before completing your order.
Well, those are our questions for this week, and we hope we were able to clarify some of the things you’ve been wondering about. Remember, if you have a question, be sure to leave a comment and your question will be addressed in an upcoming edition! Till next week, vape on!