Dear Summit: Customer Service Specifics
Hey there, vape fans!
We have a legendary Customer Service department that works around the clock to keep you as happy as possible. Read some reviews of our company, and you’ll see an endless sea of love for our Customer Service representatives. As you might expect, they get a lot of the same questions over and over. I’ve compiled a list of frequently asked questions, brought to you by the good folks in the Mt. Baker Vapor Customer Service team!
1. Where is my order?
Once a package leaves our facility, it’s in the postal service’s hands. There’s not a lot we can do about lost, delayed, or transit-damaged packages, if the error wasn’t on our end. Fortunately, you can track your package on the sites of our various mail carriers on their sites! Within your purchase confirmation/invoice email, you can find your tracking number. Plug the tracking number into the applicable tracking site for updates on your shipment.
Keep in mind, many of the estimated times of delivery are not guaranteed. When shipping internationally, be sure to know the Customs policies of the destination, as different countries have different policies on vaping products.
If the shipping error was Mt. Baker Vapor’s fault (nobody’s perfect!), be sure to contact Customer Service, and they will work with you to make it right. Be sure to familiarize yourself with our Return Policy, as well!
2. My e-juice doesn’t taste right. What’s going on?
Some folks don’t know most of our e-juice is made when you order it. A crucial process occurs after a bottle of e-juice is mixed, in which the nicotine, flavoring, propylene glycol, and vegetable glycerine bonds. This process is known as “steeping,” and we recommend waiting 2-4 weeks before vaping Mt. Baker Vapor e-juice. This process takes longer for tobacco flavors, higher VG blends, larger bottles, and added flavor shots. For best results, keep your Mt. Baker Vapor e-juice out of direct sunlight, and shake your bottles once or twice a day to agitate the blend.
For those who can’t wait, you can buy our pre-steeped GWAR Fluids, or you can “quick-steep” your bottles. To quick-steep, place your bottles into an air-tight plastic baggie. Place the sealed baggie into a sink full of warm water, and let it sit for 15-25 minutes. Repeat this process a few times over the course of two to three days, and your e-juice will be more steeped in less time.
If you’ve steeped your e-juice fully, and your e-juice still doesn’t taste how it should, an error could have occurred in the mixing process. If this is the case, notify a Customer Service representative so they can help make it right.
3. I’m new to vaping…. Where do I begin?
Starter Kits are a great first step in your vaping journey. A Starter Kit will have everything you need inside to get going. We even include a complimentary 15mL bottle of your choosing with each Starter Kit you order! Great products for starting out: MVP, Joyetech Ego One, Kanger EVOD MEGA, Innokin Beginner, and the SUBOX Nano are all great starter kits for someone looking to make the switch.
In terms of nicotine strength, a heavy smoker making the switch will likely need a higher nicotine level (12-24mg), whereas an occasional smoker should look to 0-6mg levels. 50/50 blends of PG/VG are recommended for newbies, unless they have a higher-powered vape out the gate. For sub-ohm newbies, higher VG levels are recommended.
4. Why did my plastic tank break?
Unfortunately, certain flavors are know to crack or break plastic tanks. This occurs because some of our flavors are more acidic than others. We’ve compiled a full list of our plastic tank-crackers, so you’re not in the dark.
We’d recommend buying a glass tank. With glass, you don’t have to worry about cracking or breaking (from the juice). You have to be careful not to drop or damage your glass tank, because the laws of physics are real. Glass will break if it is compromised by significant forces.
5. My device isn’t working. Why won’t my device turn on?
It’s important to know the proper technique for turning on a vaping product. Many vaping devices require a rapid five clicks of the “fire” button to activate. If this doesn’t work, check the user’s manual and/or online forums for the proper startup technique.
Knowing what equipment and power ranges are compatible with your setup is crucial for proper vaporizer function. Make sure you have the proper coil inserted, and the resistance is suitable for the battery you’re using. If you’re completely in the dark, the experts in Customer Service can walk you through equipment compatibility.
There is a chance your equipment is defective. If you’ve tried everything, and you’re at your wit’s end, contact a Customer Service rep, and look into our Return Policy for the best course of action.
6. Why does my juice taste burnt?
This has happened to every vaper. If you get a nasty, burnt taste, there’s a good chance your coil needs a change. Sometimes, your wattage will turned up too high for your equipment to handle. Priming your coil, proper wicking, sufficient juice, and clean equipment are prerequisites for great vapor taste!
Well, that about wraps it up for this week’s Dear Summit blog. Of course, these questions don’t cover every question you may have about vaping. Luckily, there is a wealth of information online. A lot of solutions are a Google search away. Our Customer Service department is here to help you, and please don’t hesitate to contact them, so you can get the most out of the Mt. Baker Vapor experience!
Something to think about:
Has Mt. Baker Vapor’s Customer Service department ever made your day? Feel free to share your wonderful experiences below!