Beginner’s Guide to Ordering with Mt Baker Vapor
If you are new to vaping or our website, this beginner’s ordering guide will introduce you to vaping and placing orders on our website. Though this is a summary, we have included links to every topic in case you would like a more in-depth understanding. If you would like to zoom to a section, click the section link listed below:
- E Liquid – How to choose your nicotine level, PG/VG ratio, and flavor shots
- Steeping – How to get the most out of your Mt Baker Vapor e liquid
- Plastic Tank Crackers – Flavors that have been reported to crack plastic
- Shipping – Various shipping methods for your vape mail
- Formatting APO/FPO Orders – How to place your APO/FPO order correctly
- Double Check Your Order – Ensure your order accuracy
- Return Policy – Specifics on returns
- Customer Service – How to contact our Customer Service team
With such a variety of Mt Baker Vapor, it can be hard to choose the e-juice to best suit your flavor profile. We offer many variations in our e-juice: different levels of nicotine, propylene glycol, vegetable glycerine, and extra flavor shots. If you would like to understand more about the difference between PG and VG, check out our Propylene Glycol and Vegetable Glycerin Explained blog, and you can check out our Mt Baker Vapor Tutorials Episode 8: PG and VG on YouTube!
Nicotine levels we offer:
- 0 mg/mL
- 1.5 mg/mL (GWAR MAX VG)
- 3 mg/mL
- 6 mg/mL
- 12 mg/mL
- 18 mg/mL
- 24 mg/mL
Propylene glycol and vegetable glycerin blends:
- 80 PG/20 VG
- 70 PG/20 VG
- 65 PG/35 VG
- 50 PG/50 VG
- 30 PG/70 VG
- 20 PG/80 VG
- Max VG
- Please note: As of August 5th we will no longer be offering 80PG/20VG and 20PG/80VG options. You can read the full announcement here.
UPDATE: Not all Mt Baker Vapor juices need steeping. Our new blue label bottles offer the same great flavor without the wait.
Some of our e-liquid may crack a plastic tank. Tanks can be made of polypropylene, which is an opaque plastic. Polycarbonate is translucent. One of the ingredients in “tank cracker” flavors is benzyl acetate, which erodes polycarbonate. Note: This component is recognized as safe by the Food and Drug Administration. For a full list of tank-cracking flavors please check out our blog, E Liquid That May Break a Plastic Tank.
Mt Baker Vapor offers many shipping methods, listed below. The shipping method you choose will NOT affect how quickly your order is assembled. Please allow up to 24 hours for all processing times, at which point you can track the shipping days.
We ship our packages as quickly as possible, but complications may occur. When you order from our website, you are paying for two services: the order from Mt Baker Vapor, and the delivery from the postal service (according to your shipping method). Once it leaves our facility, it is in the postal service’s hands and Mt Baker Vapor has no control over it. However, in the case of an issue, we will try our best to remedy the situation. If you would like to learn more about the different shipping methods, check out our Shipping FAQ blog.
- USPS First Class Mail
- USPS Priority Mail
- USPS Express Mail
- UPS Ground
- UPS 2nd Day Air
- UPS Next Day Air
- Local Pickup
- International Shipping
- USPS First Class International Shipping
- USPS Express International Shipping
- DHL Worldwide Express
If your order’s total is over $50 (after coupon code and store credit), you receive free shipping! Unfortunately, free shipping cannot be applied to international orders.
For any military personnel, we ship to any and all APO addresses, free of charge! If you are unsure how to format your APO address, we request that you follow the steps outlined below to ensure that you receive your order.
Enter the recipient’s full name and address in the relevant fields. Leave the United States for the country, since you are residing on a military base, this will help locate your address. Add the zip code of your station. For the city, type in APO/FPO (depending on the branch) to ensure the package is directed to the Armed/Fleet Post Office. Then click the drop-down menu labeled ‘Choose a State,’ and near the top there are the different APO locations we ship to.
If there are any other specific instructions, utilize the ‘Company Name’ section to include pertinent information. Since the comments are printed on the order form placed inside the package, specific instructions in the order notes in the APO/FPO will not be able to read them. Once you have filled out all of the lines, this is how we display the shipping address:
Name: Customer Name
Address Line 1
Address Line 2 (if needed)
State: Armed Forces _____ (your location)
Country: United States
When you have chosen all the items you would like to order, please ensure that you double-check your order for any mistakes. Ensure you have the correct nicotine level, PG/VG levels, and that any and all hardware is compatible. We will be unable to change an order if it will affect the overall price. This means that we CANNOT add or remove any items after you have placed your order.
With our speedy processing time of 24 hours, we may not be able to catch your order before it is already made. For this reason, it is important that you identify any mistakes as quickly as possible. If you notice an error that will not affect the overall price and the order has not already been shipped, we may be able to fix the problem. This does not mean that our customer service team will be able to change anything, but it is always best to remember that it is up to you to ensure that your order is correct.
Mt Baker Vapor only accepts returns on hardware!
We cannot take returns on e liquid, because it is unsanitary and has been made to your preferences, meaning we would be unable to resell that specific e liquid.
ALL SALES ON E LIQUID ARE FINAL!
In the case that you order the wrong hardware by accident, you can return it within 30 days of purchase for a full return, so long as the hardware is unopened. If your hardware breaks due to a factory flaw, you can reach out to our customer service team to discuss returning the hardware after they have properly diagnosed the situation and agree it is a factory flaw. You will be directed to the returns section on our website.
We are unable to accept returns on hardware that you did not like after trying it out. We are only able to accept returns if the hardware is unopened, unused, or defective. If you do have an item that is faulty or unopened,v you can go to the Shipping & Returns section of the Mt Baker Vapor website.
There are three different ways to communicate with our Mt Baker Vapor customer service staff. Their operating hours are between 7:00 am and 11:00pm:
- Email: email@example.com
- Online chat system: There is a ‘Help’ bar on the bottom right section of your screen, where you may ask any questions about our website.
If you are contacting our customer support team, be sure to have your order number readily accessible, as well as an email address registered to your Mt Baker Vapor Account. If you do not have an account yet, you can create one by going to the Login page on our website. Below are a few links that will improve your vaping experience:
This video will help you create an Mt Baker Vapor account.
This video will help you place your order with Mt Baker Vapor.
This is a link to Mt Baker Vapor’s Youtube Channel.
Have you enjoyed your Mt Baker Vapor experience? Upload a video review of our products to YouTube and our CS team will be able to add a one-time $10 store credit to your Mt Baker Vapor account. This is a special thank you for taking the time to review our products. You will be able to access this store credit during Step 4 of checkout on your next purchase. Please feel free to continue making video reviews, as we always love the feedback!