Some of you may have recently experienced longer than normal shipping times for your vape mail. We want you to know, we have done everything we can to find out specifically what is causing the delays. Here is what USPS has to say on the matter.
“First, let me apologize for the impact and inconvenience experienced by both you, and your customers.
Mt Baker Vapor has followed all of the proper mailing and dispatching processes to effect a timely delivery.
The West Valley Processing Facility in Phoenix, AZ, has been experiencing mail processing delays. The severe weather situations throughout various areas of the country have made a diversion of resources necessary, throughout the Postal Service. This has had an impact on both mail processing and delivery.
The Management team and staff at the WV Processing Facility is currently working diligently to rectify the situation and bring all of these mailings into a current processing status.
This should be considered an isolated incident and I appreciate your patience while this situation is being remedied.
Let me assure you that the Postal Service is constantly seeking ways to improve service to our customers and meet or exceed the current standards that have been set. While we are generally very proud of the manner in which the mail is processed, it is disappointing to accept that sometimes, no matter how hard we try, errors and delays do occasionally occur.”
For those of you who have had orders affected by this delay – we apologize for you having to wait! We also wanted to make sure to thank you for being patient, understanding and aware that this is not typical for our shipping service. We take pride in having ultra fast shipping speeds and making sure your vaping needs are met.
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