Cessation of Service to Select Countries

It is with a heavy heart that we announce the cessation of services to select countries. Due to international laws which prohibit the importation of nicotine and vapor products, we will no longer be shipping orders to the following cities and countries:

Botswana
Côte d’Ivoire
Hong Kong
Iceland
Indonesia
Malaysia
Mexico
Saudi Arabia
Singapore
Taiwan
Turkey
US Virgin Islands

 

Be sure to know the specific policies towards vaping in your country. This industry changes rapidly, and so does legislation regarding vaping. Keeping informed about vaping policies is crucial. If you have any questions or concerns about these policies, please contact our Customer Service department.

It is our mission to provide quality vapor products worldwide. In order to do so, we must abide by the laws set in other countries — not just in the interest of our company, but to avoid legal trouble for the vaping citizens of the world.

Good luck, and vape on.

 

Tim is Mt Baker Vapor's resident creative weirdo. He writes, composes music, draws, designs, produces podcasts, investigates, and blows the trumpet for the Common Man.

55 thoughts on “Cessation of Service to Select Countries

  1. Thank god Australia isnt on the list. However I have a feeling it will be one day. Its easy to buy a pack of smokes but difficult to vape nicotine..

  2. Why Japan is included.
    Many Japanese customers are waiting for the release from this regulation.
    However, no notification has been promulgated yet in Japan…….?

  3. ship to Japan, limited of include nicotine liquid 120ml/per person. (non nicotine is ok)

    in Japan not have “law of about nicotine e-liquid”.

    from Japan vapor blogger.
    thank you.

    skype retromania

    1. We have looked into the matter further and I am happy to announce that Japan is no longer on our list of blocked countries. Sorry for the inconvenience and we should’ve been more informed on the matter. We hope you’re able to enjoy our products again!

  4. Must agree with @TENGA here. The Japanese law clearly allows for 120ml of e-juice with nicotine for personal consumption, and is legal to import. Also, there is no limit for the import of non-nicotine e-juice.

    As a long time customer in Japan it is hoped that you will reconsider this restriction. It is disturbing that vapers from here will have to look elsewhere for their supplies.

    1. Unfortunately, since Japan has a cap at 120ml of e-juice, we do not want to risk sending out too much product on accident or risk legal trouble for either party involved. We don’t currently have a system in place that will limit order amounts for different countries.

    2. I am happy to announce that the vaping citizens of Japan can now order from us again! Sorry for the inconvenience, we should’ve been more informed on the matter. We hope you continue to enjoy our products in the future.

  5. There’s no real legal ramifications for the recipient in Japan. If Customs intercepts the package and decides it’s over the limit then they hold it and send you a letter. The letter gives you the option of either returning the package to the sender, or to destroy any nicotine products in excess of 120ml. They then send you the remainder of your order. No fines. No penalties.

    Your system doesn’t need to limit purchases, because it would probably be difficult to determine how much nicotine vs. non-nicotine juice was in an order. A simple pop-up for people shipping to Japan stating that the regulation is 120ml per month for nicotine products and that they risk having anything additional confiscated, would suffice. A warning like that would be in line with your current shipping policy. The buyer takes the risk if customs inspects a package. If it made you feel better add a clause that says you won’t re-ship returned nicotine juice.

    Remember that you’re cutting off customers from the 3rd largest economy in the world with this decision. Smoking regulations are extremely lenient here. We can smoke regular cigarettes in bars and restaurants still. Vape shops are popping up all over (seen as a healthy smoking cessation device), and they’re selling bad juice for exorbitant prices (all 0 nic). I turned a lot of people on to MBV, and many of them are buying your non-nicotine juice and hardware as well. The stuff they get now is mostly from China, but they prefer the USA made juice because they have faith that you’re using safe ingredients.

    You could do a lot to promote vape culture in Japan by continuing to ship here.

  6. I don’t wanna start begging here but please consider Gaijin’s proposal and resume shipping to Japan. I can’t live without the Gwar juice.

    Also, I got couple people ordering from MBV here in Japan and I think your business would keep increasing exponentially, if resumed. I would rather consider a Japanese Page and expanding to here than pulling out. In Japan they can’t sell nic juice but they can order 120ml per month. Here smoking cigarettes is still huge, although most smokers are very interested in switching to vaping. I can’t go out into a bar without having at least one Japanese start asking questions about my vaping. It is kinda annoying though, because I don’t really want every one to suck on my drip tip, so I often carry an extra one. LOL!

    Anyhow, please reconsider!

  7. I’m also a (former) customer in Japan, I can vouch for everything the user Gaijin is saying above. Myself and several associates in Japan had been using MBV exclusively since 2013, and have never had a problem with orders up to 120ml.
    We were unpleasantly surprised to find ourselves suddenly
    having to seek out a new provider.

    Importing up to 120ml/ month into the country does not skirt around any laws or utilizing a “loophole”, the authorities are aware of and have specifically allowed importing in limited quantities for personal use.

    By halting exports to Japan you are cutting yourself off from a perfectly viable region where vape popularity is growing.

  8. This is a link to a definition (in Japanese) of the import laws for nicotine juice as stated by a credible retailer in Japan.

    http://www.globalchk.com/shopping-guide/private-import

    Even a quick pass of the relevant paragraph through google translate is coherent enough to show that the importing and possession of juice is not against the law:

    >Nicotine-containing products, in accordance with the >provisions such as the Pharmaceutical Affairs Law, the upper >limit that can be personal imports (you counted in the total >quantity in different types of liquid.) Liquid … once 120ml up >to and then I will consider it at a time. ※ There is a case where >import is not observed in the customs and are in excess of the >quantity of the upper limit. Please apply after confirming the >total quantity of each product group send for in the >application once you. It will be the final in the customs >judgment, in some circumstances, be stagnation and disposal >is your luggage at customs, in our shop can not be guaranteed.

    The 120ml-per-order limit is in place to prevent illegal domestic reselling, as Japan has many street and “grey” markets where reselling would be theoretically easy.

    Your list is primarily of countries where the actual possession and/or importing of vape devices/liquids is itself illegal, that is not at all the case with Japan and there is no reason this country should be included on this list (MBV is the only mail-order supplier that we’ve seen has blocked sales to Japan)

    We ask you to please strongly reconsider your decision to halt sales to Japan, as you clearly have a valid customer base here.

    1. Thank you for providing a copy of the law, we’re working as quickly as possible to investigate the situation. You can be sure that when a decision has been reaches, Japanese customers will be informed. Your opinion to us on this matter is invaluable.

    2. I am happy to announce that we are once again selling to Japan. Sorry for the inconvenience as we had to look into the matter. We hope you are able to continue enjoying our products. Please let us know if you have any issues with ordering.

  9. I too live in Japan an concur with the 120ml limit that has been written about. It’s very disappointing that I now have to find a new supplier….. Anyone on this thread found a suitable replacement?

  10. I also live in Japan and am disappointed to hear the news. My old ecig broke about 5 months ago, however I was recently gifted a new setup by a friend as a birthday present and immediately came here to order new juice but instead saw this unfortunate news. Hopefully something can/will be done to allow shipping to Japan again, rather crestfallen at the moment.

    1. Good news! We are able to sell to Japan again. Sorry for the inconvenience as we had to look into the matter to ensure that our business and our customers wouldn’t be getting into any legal trouble. I am happy to announce that people in Japan may continue to order from us!

  11. Fantastic! I’m so glad to hear! Thanks for taking the time to listen to your customerbase here in Japan! I’m going to order some juices later and will be sure to recommend MBV to all of my vaping friends in Japan 😛

    1. Thank you so much for your support and for your comments. This is a prime example of how seriously we take our customer feedback. We hope to continue serving all of Japan’s vaping needs in the future. Please let us know if there’s ever anything we can do for you.

  12. Kuwait is now open to E-Liquids and devices. Just must mention on orders “Electronic-Shisha” and “Electronic-Shisha juice”
    Customs opened the import opportunity just 10 days back. I am ordering now my juices from this site.
    Cheers mates

  13. Have you stopped shipping to New Zealand. Am told on checkout that you don’t ship to here but I’ve had no problems recently and it is perfectly legal here to import for personal use. What’s the story?

  14. Thanks for the heads up Mt Baker.
    Some of the other companies, Apollo, are still taking orders to Japan.
    Hopefully the regulations will change soon.

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