Announcement: New Loyalty Program Expiration Policy

Loyalty-Program-Expiration

Mt Baker Vapor has been developing our Loyalty Program since its inception. We are introducing a new expiration policy on April 25, 2017, which will set the precedent for future Loyalty Point accrual. Read the new program’s details so you never miss an opportunity to save!

Points earned before April 25, 2016 will be expired on April 25, 2017. If you have some points squirreled away, be sure to use them before their expiration.

Starting on April 26, 2017, Loyalty Points will have a 365-day lifespan. If you earned points any time this last year, those points will be valued until the one-year anniversary of the points being attributed. This will be the process, moving forward. Points earned after April 25, 2016 will expire on a rolling, everyday-basis. Just know that one year is the magic number.

If you’re unclear about how our Loyalty Program works, check out our Loyalty Program FAQ.

How to Check Your Points:

To check how many Loyalty Points you’ve got on your account, first go to Mtbakervapor.com, and click the “My Account” tab at the top of the page.

My Account

Once you’re on the “My Account” page, click the menu option that says “LOYALTY DASHBOARD” on the left side of the page:

My Account

Once you’re on the Loyalty Dashboard screen, you’ll see a breakdown of how to earn points, and their point value/limits. From this screen, click the “Activity” link above the chart, and below your available points:

Loyalty Dashboard

The “Activity” page displays all the points you’ve earned in your lifetime as a Mt Baker Vapor customer, along with the available, convertible points. Please note: point levels below 250 cannot be converted to store credit.

Activity

If you are confused by this program, be sure to read our Loyalty Points FAQ, or consult our customer service department.

In summation, be sure you know how many points you have, and when they expire. Be sure to use your points before they expire, so you can save as much money as possible on vaping products!

 

Tim Mechling
Tim is Mt Baker Vapor's resident creative weirdo. He writes, composes music, draws, designs, produces podcasts, investigates, and blows the trumpet for the Common Man.

Author: Tim Mechling

Tim is Mt Baker Vapor's resident creative weirdo. He writes, composes music, draws, designs, produces podcasts, investigates, and blows the trumpet for the Common Man.

51 thoughts on “Announcement: New Loyalty Program Expiration Policy”

  1. It’s so much harder to find your points balance now on the website…you have to really search for it on the “my account page”. It’s almost like you are hiding it!

    1. We are constantly looking for ways to improve the user experience of our website. We will consider your concern moving forward. We do not want to appear to be “hiding” your points you earned! If you have any further question please read: Loyalty-Program-Blog Thank you!

  2. Will there be any easier way to track how many of your points are about to expire? Unless I’m missing something the only way to know now is to count up all your point additions all the way down until you hit your current point total and hoping that day isn’t a year or more ago.

    1. If you click “Activity” in the Loyalty Program page as shown here: http://blog.mtbakervapor.com/announcement-new-loyalty-program-expiration-policy/
      You can see the dates on the side for when they were earned. Points earned before April 25, 2016 will be expired on April 25, 2017. If you have some points squirreled away, be sure to use them before their expiration.

      Starting on April 26, 2017, Loyalty Points will have a 365-day lifespan. If you earned points any time this last year, those points will be valued until the one-year anniversary of the points being attributed. This will be the process, moving forward. Points earned after April 25, 2016 will expire on a rolling, everyday-basis. Just know that one year is the magic number.

  3. Hmmm thanks guys for telling me that, it’s plain to see that you don’t do much to encourage your overseas customers, with exchange rates and postage what little we saved by using points was a help, it’s not as if we can put in a order every week.

    1. Unfortunately, doing business with overseas customers also comes at a higher cost for the company and heavier restrictions. Unfortunately, some of these costs carry over to our international customers. Hopefully, the prices decline with a decrease in regulations!

  4. Checked my account and it looks like my points already expired so I would have had just over 250 but I now only have 1/2 of that so they are useless.

    1. Points earned before April 25, 2016 will be expired on April 25, 2017. All points earned before April 25, 2016 will expire next month. If you have some points squirreled away, be sure to use them before their expiration.

      Starting on April 26, 2017, Loyalty Points will have a 365-day lifespan. If you earned points any time this last year, those points will be valued until the one-year anniversary of the points being attributed. This will be the process, moving forward. Points earned after April 25, 2016 will expire on a rolling, everyday-basis. Just know that one year is the magic number.

  5. OK points are good for one year but you can’t use any less than 250. So my lifetime points are 485 but my available are 182 so unless I somehow bump it up to 250 it is worthless?

  6. I am curious,when I first started buying ejiuce from here I could get the biggest bottle for like 35 bucks. I really liked those,will those ever be back? I’ve also notice that the 3omm doubled in price,I couldn’t believe it. I still like it but pretty big jump. I guess it was after the move to the new place. Maybe higher taxes or something which got trickled down to the consumer? I still buy from here nevertheless,thanx

    1. I found it hard to use my points the first time. I guess I can always call with my questions before I checkout.

  7. I have to get cracking on upping my points. Love you guys tons, I just don’t go through a lot of product!❤

  8. Well I think it is a fare plan to be able to have expiration dates. Overall this has been the best company for my juices, and none in my home town compares. Besides getting loyalty discounts, there is discount codes.

  9. I REFERRED MY SON TO MTBV BUT NEITHER OF US HAVE ANY IDEA HOW I AM TO GET MY LOYALTY POINTS FOR MY REFERRING HIM???

  10. I put a order in tried to redeem 5.00$. Did not get 5& credit I was owed. If 5$ is that important to you just KEEP it!!! LAST ORDER!!!! Too many fair & honest sites out there. Buyer be ware

      1. I have tried twice to redeem my pts & have not been able to, granted it is only 5$ but I am away from home 65-70 hrs a week driving trk at night to support my family & every $ counts. I have been a loyal Mt Baker customer since I started vapeing (4-5 yrs) however the recent unethical practices of Mt Baker are forcing me to utilize the other reputable sites available. I will let my fellow Veterans know of your practices. U have had my last order enjoy the 5$ u can add it to your millions

  11. My points expired in January, not next month. I was told that the date on the email was wrong and I couldn’t get points back. Very disappointed.

    1. We did do a point expiration in January as well for unused points accumulated prior to January 2016. Starting on April 26, 2017, Loyalty Points will have a 365-day lifespan. If you earned points any time this last year, those points will be valued until the one-year anniversary of the points being attributed. This will be the process, moving forward. Points earned after April 25, 2016 will expire on a rolling, everyday-basis. Just know that one year is the magic number.

  12. I wish you guys had the loyalty points shown at top of page instead of clicking several things to get into your loyalty dashboard

  13. Guess you guys aren’t too worried about any blowback on this, good to know. Glad I’ll be back in the States soon, more options.

  14. I think that you need to have our points in a easier location to find. Maybe during the check out process you can have something for us to click on to see the points we have. But other than that I am happy with everything😊

  15. I am not pleased with your company. I tried to “redeem” my loyalty points, but the amount does not show up ($5 or $10) when I try to place an order. According to my account info I have 537 points available. Also, what happened to pumpkin pie and constable coconuts cookies? I have tried most all of your flavors and was down to 3 favorites. Now 2 of those are gone? Your company has changed a great deal in the last couple of years. Unfortunately, those changes are not for the better. Looks like it is time for me to find another supplier. Ron.

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